Financial Services

Hundreds of millions into AI, but the ratio hasn't moved

Banks and insurers have spent heavily on AI, with little to show in the cost-to-income and combined ratios that decide the business.

Talk to Our Experts

The Margin Era is Over

Rate tailwinds are fading and efficiency is back under scrutiny. The cost to income and combined ratios are harder to hold than they have been in years.

AI Spend Without Return

Initiatives have multiplied across business lines, with no clear ownership and no proven impact on the number that matters.

Regulation as a Running Cost

NBB audits, DORA and the AI Act are permanent, not temporary. Each consumes resource and weighs on the ratio.

One Prioritised AI Roadmap

We improve your cost to income ratio by 3 to 5 points, turning scattered AI initiatives into one roadmap, built domain by domain, with agentic AI integrated from the start.

Financial Services | Data & AI Roadmap-1

Sustainable Operating Model

We anchor it in an AI Centre of Excellence that keeps delivery on track and the ratio moving long after the roadmap is signed.

Move the Combined Ratio

We improve your combined ratio by 3 to 5 points, turning scattered licences and proofs of concept into one prioritised roadmap across claims, underwriting and operations, with agentic AI and compliance built in.

Take Out Operational Cost

Insurance runs on data. We identify, optimise and automate the processes that drive cost, and give you the steering model to keep it under control.

From insight to
real decisions

Data must actively support prioritisation, trade-offs and timing, where outcomes and costs are shaped.

From local optimisation to end-to-end steering

Care is still optimised within silos. Steering must reflect how care is actually delivered, across teams, organisations and the full patient journey.

From urgency-driven to choice-driven priorities

Too many initiatives follow the loudest request. Real impact requires explicit steering choices, and sustained alignment of data, teams and capabilities around them.

Fragmented Data

San Francisco is the kind of quirky place where a fog-calling contest might compete for attention with gala balls marking the opening of the symphony, opera and ballet seasons.

Pressure On People

San Francisco is the kind of quirky place where a fog-calling contest might compete for attention with gala balls marking the opening of the symphony, opera and ballet seasons.

Late Intervention

San Francisco is the kind of quirky place where a fog-calling contest might compete for attention with gala balls marking the opening of the symphony, opera and ballet seasons.

Lack of foundations

San Francisco is the kind of quirky place where a fog-calling contest might compete for attention with gala balls marking the opening of the symphony, opera and ballet seasons.

How We Work in Food

We start from the outcome and work back to the technology.

Outcome

Decisions

System

Adoption

Outcome

The number the business needs to move. Yield, output, service levels, working capital.

Partner

Thomas Dubois

Partner

Niek De Taeye

Senior Consultant

Stijn Snoeck

Financial Services

The Pressure is Structural, and it is Rising

The Gap is Prioritisation,
Not Tools